Technical Support
Technical Support
Your project is critical, so do your tools. Rest assured to us the technical support you need. Update, Maintenance & Support (UM&S) for EDSA’s Existing Customer includes:
- Telephone, fax, and e-mail technical support on program operation
- Automatic receipt of New Versions released during the coverage period
- New version updates include one set of documentation (update pages if applicable) and one CD
- Continuous update for e-newsletter (exclusively for PIPENET™ users)
- Premium error correction service for program application (exclusively for PIPENET™ users)
Our team can be invaluable in guiding you through your problems, enabling you to progress with ease. EDSA prioritizes your satisfaction. We expect you to enjoy the technology from the moment you first contact us to the time when you complete your project. Call us for technical support or email our team at support@eds-asia.com and take us on your project road.
ROHR2
Latest ROHR2 Program Release: ROHR2 31.0, September 2010 October 20, 2010: ROHR2 31.0 (September 2010) is delivered to registered users See the ROHR2 Update Info for details ROHR2 Update
Check the current state of your program by means of HELP| INFO in ROHR2WIN. There is no downloadable ROHR2 update file in the internet. The update function exclusively runs over the update commands in ROHR2win. The program and additional modules is checked and modified continuously. The current updates are delivered by the built-in Internet update function.
Update requirements:
- The ROHR2 update function is not switched off, or is carried out manually
- A valid maintenance contract
- The ability to connect via Internet (https connection)
Refer to ROHR2WIN under Help Info for the current status of your program license. There are no downloadable files on our webpage. The update is done exclusively by the built-in ROHR2 update function.
If you are not able to get an update, please check the requirements above and/or contact the ROHR2 Program support at rohr2@eds-asia.com
SINETZ
Latest SINETZ Program Release: SINETZ 3.5, February 2011 SINETZ Update
Check the current state of your program by means of HELP| INFO in SINETZ. There is no downloadable SINETZ update file in the internet. The update function exclusively runs over the update commands in SINETZ. The program and additional modules is checked and modified continuously. The current updates are delivered by the built-in Internet update function.
Update requirements:
- The SINETZ update function is not switched off, or is carried out manually
- A valid maintenance contract
- The ability to connect via Internet (https connection)
Refer to SINETZ under Help Info for the current status of your program license. There are no downloadable files on our webpage. The update is done exclusively by the built-in SINETZ update function.
If you are not able to get an update, please check the requirements above and/or contact the SINETZ Program support at rohr2@eds-asia.com
PIPENET™
Latest version PIPENET™ Vision 1.6 * get your latest version: ask us how *
Link to Sunrise website (Registered user may login)
